Terms and Conditions

1. Seller

Little Silver Wood Ltd. Little Silver Quarry, Muddiford, Devon EX31 4HQ.

2. Order Process

2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you.

2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer.

2.3 We take payment from your card when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible.

A full refund will be given if you have already paid for the goods. It is our aim to always keep our website updated and all goods displayed, available.

2.4 If you enter a correct email address, we will send you an order confirmation email immediately and receipt of payment. These are not an order acceptance from us.

2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our premises to be delivered to the address you have given us.

2.6 The contract will be formed at the place of dispatch of the goods. All goods, wherever possible, will be dispatched within 24 hours of the order being placed, Monday to Friday. If your order falls on a weekend or bank holiday, your order will be dispatched on the next available working day. All orders that are sent recorded delivery will require a signature. In the majority of cases, however, we will dispatch goods using Royal Mail’s standard First Class or Second Class delivery service.

2.7 We do not file details of your order for you to access, so please print out these terms and conditions and the order confirmation for your own record.

3. Payment

3.1 Payment may be made by any single one of the methods indicated on our website; we are unable to process orders with more than one method of payment.

3.2 You will be charged the current price for buying goods from our website at the date you place your order.

3.3 A delivery charge will be applied at checkout, please view our delivery charges.

3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.

4. Delivery

4.1 We deliver to any UK address

4.2 Orders may require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed.

If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted.

4.3 Orders are dispatched from our address within 24 hours during normal working hours of the order being received. All orders are dispatched via Royal Mail and can between 1-5 days to arrive dependant on the delivery option selected during checkout. All orders placed on a Friday after 12pm will not be processed until the following Monday.

4.4 If your order fails to arrive due to an incorrect/misspelled address when you placed your order, we cannot be responsible for this error. If the item is returned to us from our courier, we will resend you order – subject to an additional postage fee. If the order is deemed lost due to an incorrect/misspelled address, we cannot be held responsible for this and the full package price will be required if a replacement is required.

5. Cancellations and Returns

5.1 If, for any reason, you wish to do so you have the right to cancel any order you have placed. Where the goods have been delivered to you, you may cancel them up to 14 days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations.

It is advisable that all items returned are sent Recorded Delivery for your own protection as we cannot be responsible for goods lost in transit. In the unlikely event you are not satisfied with your purchase or there is a fault with the product, please return your order, along with a covering note with the following details:

– Order ID / Transaction ID
– A clear explanation of why the product is being returned
– Full name & Address
– Contact Number
Goods returned for refund must be in ‘as new’ saleable condition.

Little Silver Quarry

Muddiford 

Devon

EX31 4HQ